At prexaloneachap, we strive to ensure your satisfaction with our landscape design products and services. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges. This policy complies with applicable consumer protection laws in the State of Texas and the United States.
Products may be returned within 30 days of purchase, provided they are in their original condition and packaging. To initiate a return:
The following items are not eligible for return:
For landscape design services:
If you receive a defective or damaged product:
Refunds will be issued to the original payment method used for purchase. Processing times may vary depending on your payment provider, typically taking 5-10 business days after we process the return.
We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
To initiate a return or ask questions about our return policy, please contact us at:
prexaloneachap
2210 W 34th St
Houston, TX 77018
United States
Email: touch@prexaloneachap.world
Phone: +1 (713) 360-6924
This Return Policy does not affect your statutory rights as a consumer under Texas state law or federal law. You may have additional rights under the Texas Deceptive Trade Practices Act and other consumer protection statutes that cannot be limited by this policy.
We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated to customers who have pending orders. Continued use of our services after changes constitutes acceptance of the updated policy.